Delete your Cynaps account

In the app: open Settings, then Account, then Delete your account. Type your email, enter the 6-digit code we send you, and confirm. This works on the Android app and on cynaps.co. If your account was set up by a clinic, ask your clinic administrator.

If you cannot sign in: email grievance@cynaps.co from the email address on your account with the subject "Delete my account". We will check that it is you and reply to you.

What happens: your account is deactivated and you are signed out of every device. We email you to confirm. For 90 days you can change your mind: sign in and your account comes back. After 90 days we delete your sign-in and contact details, your name and registration details, your chats, your support requests and your Journal Feed data, and we remove your usage analytics.

What we keep: clinical records you created as a doctor (for example visit summaries, clinical journal entries, discharge summaries, medical certificates and referral letters) stay in the system without your name, because the law treats them as medical records. To have particular records erased, use Settings, then Privacy, then Request Data Erasure, or write to the Grievance Officer. We also keep billing and tax records for 8 years where the law requires them, and security and incident records for up to 180 days.