Support Center
We're here to help. Find answers to common technical queries, manage your clinical account, or get in touch with our support team.
Immediate Assistance
Get in touch with our support team right away.
Emergent Technical Support
If CYNAPS is completely inaccessible and blocking critical clinical workflows, alert our support team.
Email support@cynaps.co →Account & sign-in
Signing in to your Cynaps account.
Signing in
Sign in with Google or a one-time code sent to your email or phone. Trouble signing in? Email support@cynaps.co.
Sign in →Common Troubleshooting
Quick fixes for common technical hurdles.
Why do I see 'Clinical Query Rejected'?
This message comes from Cynaps Chat, now in preview, which has strict safety guardrails. If a query requests exact dosing schedules for dangerous off-label psychiatric medications without sufficient clinical context, it may refuse to generate a response for patient safety.
Read Safety Guidelines →Compliance & Security
Understand how we protect your data.
How does CYNAPS protect my data?
Cynaps is built for India's Digital Personal Data Protection (DPDP) Act, 2023. Data is encrypted in transit and at rest, access is strictly controlled, and your data is never used to train AI models. Clinicians must still adhere to their institution's de-identification policies when entering data — see our Privacy Policy for full details.
Data Processing Agreements (DPA)
Our Terms of Service include DPDP-aligned data-processing commitments for clinicians and clinics. Organisations can request a Data Processing Agreement.
Request DPA →