Support Center
We're here to help. Find answers to common technical queries, manage your clinical account, or get in touch with our engineering team.
Immediate Assistance
Get in touch with our clinical engineering team right away.
Emergent Technical Support
If CYNAPS is completely inaccessible and blocking critical clinical workflows, alert our on-call engineers.
Email Support@Cynaps.ai →System Availability
Check the real time operational status of the Node 3.0 inference engines, Clinical Journal speech-to-text APIs, and database connectivity.
View Status Dashboard →Account & Billing
Manage your clinical license, hospital seats, and billing information.
Adding Hospital Seats
Enterprise Administrators can add or remove clinical seats from their organizational dashboard. Billing is prorated automatically.
Manage Team Access →Password & SSO Issues
If your institution uses SAML/SSO (e.g., Active Directory or Epic Haiku integration), click 'Login with SSO' on the auth screen. Standard users can trigger a password reset via email.
Reset Password →Common Troubleshooting
Quick fixes for common technical hurdles.
Microphone Not Working in Clinical Journal?
Ensure your browser (Chrome/Safari) has microphone permissions enabled for cynaps.ai. Some hospital firewalls or VDI environments (like Citrix) block audio capture by default; contact your IT administrator to allow audio passthrough.
Why do I see 'Clinical Query Rejected'?
CYNAPS features strict safety guardrails. If a query requests exact dosing schedules for dangerous off-label psychiatric medications without sufficient clinical context, the system may refuse to generate a response for patient safety.
Read Safety Guidelines →Compliance & Security
Understand how we protect your data.
Is CYNAPS HIPAA Compliant?
Yes. All data in transit and at rest is encrypted using AES-256. We conduct routine third-party penetration testing and maintain strict access controls. However, clinicians must still adhere to their institution's de-identification policies when entering data.
Business Associate Agreements (BAA)
We sign BAAs with covered entities on Enterprise plans to ensure regulatory compliance.
Request BAA Form →