Refund & Cancellation Policy

Cynaps offers the following plans:

Prices are in Indian Rupees. NBALL Technologies India Private Limited is not currently registered for GST (turnover below the ₹20 lakh service-provider threshold), and no GST is collected on subscription fees at this time. Current pricing is shown on /pricing and is binding at the time of subscription.

• Paid subscriptions are billed monthly in advance via Razorpay using the eMandate authorisation you provide at checkout.
• The renewal charge is attempted on the same calendar day each month (or the last day of the month for short months).
• Razorpay will notify you 24 hours before each renewal charge as required by the RBI eMandate framework.
• If the charge fails, Razorpay will retry up to three (3) times on consecutive days. If all attempts fail, your subscription will be downgraded to the free Basic plan and you may resubscribe at any time.
• All renewal invoices are issued electronically to your registered email within 7 days of successful payment.

You may cancel your subscription at any time. There are two ways:

• In-app: Sign in → Settings → Billing → “Cancel subscription”. Confirmation is shown immediately.
• By email: Write to billing@cynaps.co from your registered address with subject “Cancel subscription”.

Cancellation takes effect at the end of the current paid billing cycle. You retain full access until that date. No further charges will be raised after cancellation. You will not be charged for the next cycle.

Cynaps is a digital subscription service. Once access to the Service has been provisioned for a billing cycle, that cycle is generally non-refundable. Notwithstanding that general rule, the following refund situations apply:

4.1 First-time subscriber goodwill window

If you are subscribing to a paid plan for the first time and you write to us within seven (7) calendar days of the first successful charge to request a refund, we will refund the full amount, less any applicable payment-gateway fees that are non-recoverable. Eligibility for the goodwill window is one-time per account.

4.2 Service unavailable

If the Service is unavailable for more than seventy-two (72) continuous hours in a billing cycle due to a fault on our side, you are entitled to a prorated refund or a credit equivalent to the affected duration, at your election.

4.3 Duplicate or erroneous charge

If you were charged twice for the same period, or if a charge was raised after a valid cancellation, we will refund the erroneous amount in full.

4.4 Termination by Cynaps

If we terminate your subscription for reasons not attributable to your breach of the Terms of Service, we will refund the unused portion of the current billing cycle on a prorated basis.

• Partial-month usage after the 7-day goodwill window has lapsed.
• Subscriptions cancelled by you mid-cycle (you retain access until the cycle ends).
• Charges raised before a written cancellation request reached us.
• Plan-change downgrades (the new lower price applies from the next cycle; no refund of the difference for the current cycle).
• Add-ons or one-time purchases (currently none, but reserved for future use).
• Charges arising from your breach of the Terms of Service (e.g. account suspension for misuse).

Send an email to billing@cynaps.co from your registered email address with:

• Subject: Refund request — <your Cynaps email>
• The Razorpay payment id or order id (visible on the invoice).
• Reason for the refund (one of the categories in Section 4).
• Any supporting evidence (screenshots, error logs) if applicable.

• Eligible refunds are approved within five (5) business days of a complete request.
• Once approved, the refund is initiated via Razorpay to the original payment instrument.
• The refund typically appears in the cardholder's account in seven (7) to fourteen (14) business days, depending on the issuing bank. UPI and net-banking refunds are usually faster.
• Since no GST is currently collected on subscription fees, refunds are made in the same Rupee amount originally charged. A credit-note receipt is issued by email.
• Razorpay's payment-gateway fees that are non-recoverable may be deducted from the goodwill-window refund (Section 4.1). Refunds in categories 4.2, 4.3, and 4.4 are made in full.

If you believe a charge is incorrect, please write to billing@cynaps.co within thirty (30) days of the invoice date. We will investigate and respond within seven (7) business days. We encourage you to raise disputes with us first before approaching your card-issuer or bank for a chargeback.

Unresolved billing disputes are governed by the dispute-resolution and arbitration clause in our Terms of Service (Section 15).

Billing and refund questions: